Harbour Rise first met Gary Picken from Waterworx back in 2010 when ‘Gibbs and Lugg’ were helping us to create two, luxury assisted living, garden apartments. Waterworx installed new bathrooms and heating. What they created was of excellent quality.

We were worried that these new bathrooms would not have great water pressure, but Gary assured us this would not be a problem and it proved to be true since the new bathrooms were installed.

A small awkward job followed approximately 10 months later, when we asked Gary to fix a radiator that had not worked properly for a long time. Gary liaised with our carpenter to look under the floor and had it up and working within hours. We were very impressed with the competency and the efficiency of this job.

It was at this time that we bought the adjoining premises to Harbour Rise Rest Home, a large 18-bedroom hotel. Our aim was to create bigger premises for our residential care home. We obtained quotes to completely re-plumb the hotel building, which involved fitting two new commercial boilers, new pipework, radiators, and en-suite bathrooms. This was, and has been, a long piece of work during which we have really got to know Gary and Karl from Waterworx Services. They have been excellent at working with other trades and our staff and residents.

We now have a very good heating and water system for our residents. We continue to improve the heating system at Harbour Rise, where we have old legacy copper cylinders and have modernised by installing pressurised water tanks, and over 30 LST radiators to replace inefficient wooden covers. We have installed high toilets, wall hung sinks, and created five communal bathrooms that have bath hoists and wet room showers.

For our residential care home, Waterworx Services is one of our most important working relationships. We highly recommend them to anyone looking for either commercial systems or small domestic work.

Mark Edwards (Owner of Harbour Rise Residential Home, since 2007).

We are really pleased with the service we have received for many years … (for so long now, that we can’t remember when we ever used anyone else!?)

Responses from Waterworx Services have been timely, with plumbing jobs carried out with minimal delays and disturbance.  The outcome is always good … and at a very reasonable price too!


Mike & Jeanna Dobson

We have been working with Karl for several years and have found him, and his colleague Gary, to be totally professional in every sense of the word.

We know that if we phone them, we always get a call back. Karl turns up when he says he is going to …  and he never moans about a job at our very old property! He just gets on with the job, and does what he needs to do!

These qualities, sadly, seem to be rare these days … and we really appreciate having a plumbing business as reliable as Waterworx Services to call on, and would not hesitate to recommend Karl and Waterworx to everyone.

Kind regards

John and Lorraine Witt